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Frequently Asked Questions
Company Information
Direct Travel Terms and Conditions
Do you have a 24-hour emergency service?
Do you offer a pre-travel help line?
Do you offer other products?
Historical Policy Wordings
How do I make a claim?
How to contact us?
If I have a household contents policy can I get a discount?
Privacy Policy
Why buy my travel insurance from you?
Destinations and Regions
Am I covered on a Backpacker policy for making a stopover in a different area on route?
Can I upgrade my European annual policy to Worldwide?
Do the annual policies cover UK travel?
Geographical Area
How do I change my area of travel after purchase?
Permissible UK Return on a Backpacker policy
General Cover
Am I covered to drive a car in USA?
Can I cancel my policy if it does not meet my needs?
Can I extend an individual trip policy from abroad?
Can I increase the personal possessions limit?
Can my family travel independently on an annual policy?
Can we be insured as a couple on the same annual policy?
How do I get adequate liability cover for driving in USA?
How do you define UK resident?
How many days can I be abroad on an annual policy?
How much are my golf clubs insured for?
Is it possible to extend the trip limit on the annual policies?
Is the cover per person or per policy?
Is there an excess?
Should I contact you each time I travel on my annual policy?
Should I take an EHIC card?
What does a single or individual trip mean?
What if my Travel Agent is forcing me to take their insurance?
What is the single article limit?
Payment
How can I renew my policy?
How do I renew my annual policy online?
Is IPT included in the prices shown?
Age Limits and Age Group Definitions
Are any of the benefits reduced for children?
Can children be insured if they are travelling on their own?
Can I include my grandchildren on an annual policy?
Do you insure people aged 37 years and over on your Backpacker policies?
Do you insure people aged 66 years and over?
How do you define children and what is the child rate?
What if I am between 19 and 22 and leave full time further education?
What if I have my 37th birthday during my Backpacker policy period of cover?
What if I have my 66th birthday during the period of cover?
What is the definition of a child?
What is the definition of a family?
What is the definition of a senior citizen?
What is the definition of a student?
What is the definition of an adult?
What is the definition of an infant?
Which age classification should I use?
Product Information
About Direct Travel Insurance
About your Standard policies?
Award Winning Travel Insurance
Sports and Activities
Am I covered whilst riding a motorcycle?
Can I work abroad?
Do you cover hazardous sports?
Is scuba diving covered?
Wintersports/Ski
Can I ski and snowboard off-piste?
Do the annual policies cover ski and snowboarding trips?
Do your backpacker policies cover ski and snowboarding trips?
What equipment is covered on wintersports trips?
What winter sports activities do you cover?
Health
Am I insured to travel whilst pregnant?
Do I have to pay my medical bills abroad?
Do you insure people with pre-existing medical conditions?
What is a pre-existing medical condition?
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